At YoungHosting.co.za, we value our customers and wish to provide them with a positive experience. To offer you the best service possible, all customers need to follow the same rules and guidelines. These policies are intended to make YoungHosting.co.za’s Service available to all our customers as consistently and efficiently as possible.

User-Supplied Content

All services may be used for lawful purposes only. Through YoungHosting.co.za ‘s Service, you may have access to chat areas, bulletin boards, web pages, email, or other services that enable you to send or post materials (content) and make that content available to others. You must not submit, publish, or display on the Network any defamatory, inaccurate, abusive, obscene, infringing, or threatening content. In addition, you may not submit, publish, or display any content that violates any South African Federal, State, or Local law. You are solely responsible for the content you make accessible through the YoungHosting.co.za network. You may not use the Service to assist any other person or entity to violate any Federal, State, or Local laws, ordinances, or regulations.

YoungHosting.co.za is not obligated to monitor the network to examine available content. You hereby acknowledge that if we are made aware of content that is determined to be, in its sole discretion, unacceptable, undesirable, offensive, indecent, obscene, excessively violent or otherwise objectionable, YoungHosting.co.za has the right, but not the obligation, to edit, remove or deny access to such content. YoungHosting.co.za may disclose any content or records concerning customer’s account as required to satisfy any law, regulation, governmental request or court order.

Sites that promote any illegal activity or content that may be damaging o YoungHosting.co.za’s servers or any other server on the Internet are strictly prohibited. Links to such materials are also prohibited. In addition, any site selling or promoting bulk email service is not allowed. Below are some examples of non-acceptable content or links:

Pirated Software (Warez) – Any software that is copyrighted and not freely available for distribution without cost; i.e. ROMs, ROM Emulators and MPEG Layer 3 files (MP3).

Copyright Violations – Violation of copyrights held by individuals and corporations or other entities can result in civil and criminal liability for the infringer.

Hacking/Phreaking – Includes sites with material, links, or resources for hacking, phreaking, viruses, anarchy, or any type of site that promotes or participates in willful harm to Internet sites or providers.

Network Security

Customers may not use the YoungHosting.co.za network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization’s security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. YoungHosting.co.za will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

CGI Scripts

Each YoungHosting.co.za account comes fully equipped with its own pre-configured CGI-Bin. Customers are free to use any CGI-scripts provided with their account or add any additional ones they require. Any CGI-scripts deemed to be adversely affecting the server performance or the network integrity may be shut down without prior notice. CGI-script sharing with domains not hosted by YoungHosting.co.za is not allowed.

Chat Rooms

YoungHosting.co.za prohibits its customers from installing outside chat rooms on their domain, as these tend to be a resource problem. YoungHosting.co.za does provide its customers a choice of Java chat rooms to choose from for a nominal monthly charge. These chat rooms were designed to meet the growing needs of customers and function without hindering the performance of the servers for others.

Server Resources

Any account that uses a high amount or unfair amount of server resources (such as, but not limited to CPU time, memory usage, and network resources) will be given an option of either upgrading their service level or reducing the resource used to an acceptable or fair level. Fair/unfair will be based on the plan price compared to the percentage of the server the account is consuming.

Background Running Programs

Background daemons in general are prohibited. YoungHosting.co.za will consider requests on a per-application basis. If allowed, extra charges will be assessed based on resource requirements for system maintenance.

IRC

YoungHosting.co.za currently prohibits its customers from operating IRC or IRC Bots on any of the servers in the YoungHosting.co.za Network.

Commercial Advertising/Mass Mailings/UCE/SPAM

You must not use the YoungHosting.co.za Network, YoungHosting.co.za equipment or any YoungHosting.co.za email address in connection with the transmission of spam, flames, mail bombs, or substantially similar, unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates the use of the YoungHosting.co.za Network, YoungHosting.co.za equipment or any YoungHosting.co.za email address. A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one’s email address accessible to the public will not constitute a request or invitation to receive messages. If you are found to have spammed, without warning, YoungHosting.co.za reserves the right to disable your domain/terminate your account. In addition, YoungHosting.co.za may impose a ZAR1800.00 penalty for each spam policy violation. YoungHosting.co.za solely reserves the right to refuse or cancel service to known spammers. Lastly, YoungHosting.co.za reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.

Distribution And/Or Transmission Of Obscene Or Indecent Speech Or Materials

Violation of indecency and obscenity laws can result in criminal penalties.

Technical Support Boundaries

YoungHosting.co.za does provide 24/7/365 Technical Support to all its Resellers and direct clients. However, we do not provide support to your clients or your resellers. YoungHosting.co.za does not provide Technical Support or help with programming, HTML code, custom programming and 3rd Party Software, whether installed or pre-installed on your computer or our server.

Intellectual Property Rights

Material accessible to you through YoungHosting.co.za’s Services may be subject to protection under the South Africa’s or other copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the YoungHosting.co.za Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the YoungHosting.co.zaNetwork. If you use a domain name in connection with the YoungHosting.co.za Service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Defamation

Defamatory speech distributed over the Internet can result in civil liability for the defamer.

Domain Name

Domain registration/renewal for domains we register on your behalf. Discounts or free promotions for domain registrations/renewals are extended during your hosting period with us only. Once your hosting account is cancelled or expires, if you choose to change domain registrars or hosting providers, the difference between the amount paid for your domain to us and the actual full cost for the domain at the full price since the original registration date is due before we will release the domain.

Refusal of Service YoungHosting.co.za reserves the right at its sole discretion to refuse or cancel service. Violation of any of YoungHosting.co.za’s Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts may be terminated for any or no reason at all without any prior notice to the customer. Accounts terminated due to policy violations will not be refunded.

Indemnification

Customer agrees that it will protect, indemnify, save and hold YoungHosting.co.za harmless from any and all stipulations, liabilities, losses, expenses and claims, including but not limited to reasonable attorney’s fees assessed against YoungHosting.co.za, its agents, customers, officers, employees, officers, shareholders, directors and administration that may arise or result from any service provided or performed or agreed to be performed or any product sold by it’s customers, agents, employees, officers, shareholders, directors, or assigns. Customer agrees to defend, indemnify and hold YoungHosting.co.za harmless against liabilities arising out of; (1) any injury to person or property caused by any products sold or distributed in association with YoungHosting.co.za’s Services; (2) any material furnished by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright, trademark patent, or other intelluctual property violation and any defective products sold to a customer fromYoungHosting.co.za’s Services.

Waiver

Customer agrees that the waiver of any breach, or the failure to enforce these terms and conditions, at any time, shall not in any way affect, limit, or waive the right of YoungHosting.co.za to thereafter to enforce and compel strict compliance by the other party regarding any of these terms and conditions.

Severance

If any one or more sections of these terms and conditions should ever be determined to be illegal, invalid, or otherwise unenforceable by reason of any law, statute, regulation, or public policy, then, to the extent and within the jurisdiction in which the section is illegal, invalid, or otherwise unenforceable, the section shall be limited or severed and deleted from these terms and conditions, and the remaining sections of these terms and conditions shall survive, remain in full force and effect and continue to be binding, and shall not be affected except as may be necessary to make sense of these terms and conditions, and shall be interpreted to give effect to these terms and conditions to retain validity of these terms and conditions.

Customer’s Sole Remedy

YoungHosting.co.za’s entire liability and Customer’s exclusive remedy shall be the refund of up to thirty (30) days of service.

Limitation Of Liability

CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CONSIDERATION WHICH YoungHosting.co.za IS CHARGING HEREUNDER DOES NOT INCLUDE ANY CONSIDERATION FOR ASSUMPTION BY YoungHosting.co.za OF THE RISK OF CUSTOMER’S CONSEQUENTIAL, PUNITIVIE, SPECIAL OR INCIDENTAL DAMAGES WHICH MAY ARISE IN CONNECTION WITH CUSTOMER’S USE OF THE SOFTWARE AND DOCUMENTATION. ACCORDINGLY, CUSTOMER AGREES THAT YoungHosting.co.za SHALL NOT BE RESPONSIBLE TO CUSTOMER FOR ANY LOSS-OF-PROFIT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL PUNITIVE DAMAGES ARISING OUT OF THE USE OF THE SERVICE OR DOCUMENTATION. Any provision herein to the contrary notwithstanding, the maximum liability of YoungHosting.co.za to any person, firm or corporation whatsoever arising out of or in the connection with any license, use or other employment of any service delivered to Customer hereunder, whether such liability arises from any claim based on breach or repudiation of contract, warranty, tort or otherwise, shall in no case exceed the actual price paid to YoungHosting.co.za by Customer for thirty (30) days of service whose license, use, or other employment gives rise to the liability. The essential purpose of this provision is to limit the potential liability of YoungHosting.co.za arising out of this agreement. The parties acknowledge that the limitations set forth in this agreement are integral to the amount of consideration levied in connection with the license of the services and documentation and any services rendered hereunder and that, were YoungHosting.co.za to assume any further liability other than as set forth herein, such consideration would of necessity be set substantially higher.

Satisfaction Guaranteed

YoungHosting.co.za offers a money back guarantee on our web hosting services for the first 30 days of service. If you are not completely satisfied with our web hosting services within the first 30 days of service provided, you will be given a full refund of the hosting amount excluding setup fees, domain registration fees and overages.

Disputes

All payments after the first 30 days of service to YoungHosting.co.za are nonrefundable regardless of reason or usage. Any incorrect, overcharges or billing disputes must be reported within 60 days of the time the charge occurred. If you dispute a charge to your credit card issuer that, at YoungHosting.co.za’s sole discretion is a valid charge under the provisions of the TOS, you agree to pay YoungHosting.co.za an (Administrative Fee) of ZAR1,800.00 per dispute

Customer Requested Cancellation

Customer agrees to notify us of request to cancel at least 15 days prior to the next bill date. When canceling two (2) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 30 days prior to the next bill date. When canceling ten (10) or more dedicated servers within any given 30 day period, customer agrees to notify us of request to cancel at least 60 days prior to the next bill date.

Customer Abuse

We have zero tolerance for abusive language and/or abusive behavior towards our company and/or service we provide and/or our employees. Any customer deemed at our sole discretion to be abusive to our company and/or service we provide and/or our employees will result in immediate irrevocable account termination without any refund. Furthermore, posting negative feedback on any public forum about our company and/or our employees before submitting a ticket to our ‘Feedback’ department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our ‘Feedback’ department first.

Cancellation

YoungHosting.co.za follows a transparent and no fuss cancellation policy.

Here are the terms of the policy::
• All cancellation requests should be sent to our billing department
• The cancellation will not be valid until it is confirmed by the billing department.
• YoungHosting.co.za will not be held responsible for any third party services, such as web development, content writing etc.
If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue.

Cancellation of the Service within 30 Day money back guarantees Period::
1) You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans. However Money Back Guarantee policy does not apply to services such such as : Domain Registration, Domain Renewal, Domain Transfer, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers, VPS servers and Web Design services or on Renewal of any Hosting Products. Requests for these refunds should be made by placing ticket to our billing dept.
2) The thirty (30) day money-back guarantee is valid for credit-card payments only. Due to the costs associated with processing payments made by other methods, we are not able to offer the thirty (30) day money-back guarantee for other payment methods.
3) Also if you have availed free account migration within the first 30days of signup with any of the hosting product/services then the 30 day money back will not apply due to resources spent on account migration.
4) Accounts that are cancelled/terminated due to Terms of Service violations are not eligible for a refund. Service credits have no cash value.

Cancellation of the service after the 30 Day money back guarantees Period::
1) Hosting Services will continue to renew until it is been requested for cancellation. If you do not wish to renew your hosting services you must cancel your account by placing a ticket.
Please make sure that all pending invoices should be cleared in full before applying for cancellation.
2) Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least 15 business days prior to the end of the current service period.
3) Requests received seven (7) business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
4) WHEN AN ACCOUNT IS CANCELED, ALL COPIES OF THE WEB SITE AND E-MAIL FILES ARE PERMANENTLY AND IRRETRIEVABLY REMOVED FROM OUR SERVERS UPON ACCOUNT CANCELLATION.

Cancellation Policy for free Addons::
Any free Addons availed with hosting package like free domain registrations, renewals, transfers , whmcs license, dedicated IP’s , dedicated SSL certificates become paid if you no longer wish to continue with the hosting plan with us at anytime. You can pay up their cost then choose to continue them with us or move in case those can be moved as in cases of domain names. Whmcs license cannot be transferred.

Reactivation of Clientarea::
If you wish to transfer out products after cancellation you will need to have an active clientarea with us. Reactivation of clientarea costs a one time administrative fee of ZAR1600.00.

Account renewal late Fee::
If an account renewal invoice of an active account remains unpaid for successive 5 days from the renewal period a late fee of ZAR150.00 may be charged. If an account is overdue for over a month a reactivation fees of ZAR600.00 will apply.

Activation of a cancelled Account::
If a cancelled account is to be reactivated you need to pay ZAR900.00/account as one time re-activation cost in order to reactivate it. Also all the other overdue invoices for it will need to be paid to make it current before the cancellation is lifted.

Activation of a cancelled/suspended account due to payment dispute::
If due to any payment disputes YoungHosting.co.za have complete right to cancel your account. Such cancelled account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment of ZAR2200.00 as an administrative fees incurred by YoungHosting.co.za as a result of your dispute or charge-back request.

Downgrades::
When downgrading to a lower-priced plan, the difference between the amounts of the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued in case of downgrade of a service. Please contact the sales or billing department if considering for downgrade to determine what options are available as well as cost.

Over Payments::
In case you have made any overpayments to your account by choice or otherwise they shall be added as service credits to your billing account and can be used for future renewals or new service registrations. These are not subject to refunds.

Price Adjustments::
To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team and we are happy to make those adjustments.
If there is an issue with your account or support, we’d be happy to resolve any questions or concerns you may have. Please feel free to submit a support ticket with your issue

Backups

Backup means copying data in order to have a copy of the information that can be used to re-create content in case of data loss. Just like choosing high quality hardware is important, thorough backup routines are essential safety measures by any form of data handling. Backing up is also called safety copying and it can, in practice, be done in many ways. Like many people save an extra copy of their files online..

We do perform system backups daily, weekly, & monthly as part of our emergency recovery plan, however, our services do not include backup storage of your web site. We recommend that you maintain a backup of your web site on your local computer..

If necessary, we can go into our backups to retrieve web site files, however we charge a fee to perform the search and file recovery. Also, we cannot guarantee that the files that we recover (if any) will be the most recent snapshot of your site.

Force Majeure

If either Party shall be prevented from performing any portion of this Agreement (except the payment of money) by causes beyond its control, including labor disputes, civil commotion, war, governmental regulations or controls, casualty, inability to obtain materials or Service(s) or acts of God, such Party shall be excused from performance for the period of the delay and the time for such Party’s performance shall be extended for a period of time equal to the duration of such delay. Notwithstanding anything to the contrary contained in these terms of service and policies, YoungHosting.co.za shall not be liable in any manner to the extent its performance is delayed by any event or cause beyond the control of YoungHosting.co.za including without limitation, fire, explosion, storm, flood, electrical blackout, heat or col, war, rebellion, terrorist act, insurrection, riot, strike, breakdown or accident to machinry, or compliance with the order of any governmental authority.

Disclaimer

YoungHosting.co.za WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. YoungHosting.co.za MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. YoungHosting.co.za DISLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, FAILED BACKUPS, FAILED HARDWARE, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY YoungHosting.co.za AND ITS EMPLOYEES, DATACENTER, CONTRACTORS. YoungHosting.co.za RESERVES THE RIGHT TO AMEND OR UPDATE THESE POLICIES WITHOUT NOTICE. Failure to follow any terms and conditions may result in account deactivation or termination without notice. YoungHosting.co.za furthermore expects that its customers who provide Internet services to others will fully comply with all applicable laws concerning the privacy of online communications. A customer’s failure to comply with those laws will violate this policy. Finally, YoungHosting.co.za wishes to emphasize that in accepting services, customers indemnify YoungHosting.co.za for the violation of any law or YoungHosting.co.za policy, that results in loss to YoungHosting.co.za or the bringing of any claim against YoungHosting.co.za. This means that if YoungHosting.co.za is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against YoungHosting.co.za, plus costs and reasonable attorneys’ fees.

Confidentiality Statement

We at YoungHosting.co.za insure that all personal information submitted to us in processing your order and for billing purposes, etc., including but not limited credit card information, will be kept strictly confidential and used solely by YoungHosting.co.za, its representatives, independant contractors, and employees, for the purposes for which it was intended, for the benefit of the subscriber and which comlpy with all safeguards under federal and applicable state law. We agree not to share or release such information to any individual, entity, or third party, without the consent of the subscriber, except as required by law, regulation or governmental authority. All information provided to us by the subscriber is properly stored and handled at all times by authorized YoungHosting.co.za staff members only.

Although we try to maintain a very high service availability, the services provided are not designed for mission critical use, and should not be used for such purposes. Our services should only be used for fault-tolerant purposes which allow for failure. If any terms or conditions are failed to be followed it will result in grounds for immediate account deactivation.